1. Who We Are

Coolsbox (coolsbox.com) is Malaysia's official digital webstore operated by COOLS BOX ENTERPRISE (003835629-W), selling digital products: Turnitin plagiarism and AI-writing checks, digital vouchers, and online study tools. Orders are placed on coolsbox.com or through our Shopee storefront. By using the site or buying a product you agree to these terms.

2. Turnitin Checks

A check produces a similarity (and, where purchased, AI-writing) report for a document you upload. Reports are for your own review before you submit your work; we do not guarantee any particular score, and a score is not a judgement of originality. We run checks in "No Repository" mode so your document is not added to any Turnitin database. Each purchased check is used the moment a readable document is accepted; an empty or unreadable file is rejected without using a check. A check that fails on our side is re-run or the credit is restored.

3. App Vouchers and Verification

We deliver digital promotional vouchers and verification access for participating lifestyle and F&B apps. Offers belong to the respective brands and are subject to each brand's rules. Once voucher details or verification codes have been delivered, the purchase is complete and non-refundable. If delivery fails or cannot be completed, you may request a replacement or refund through your order page.

4. Refunds

Digital products cannot be returned. We refund, or restore the credit, when we could not deliver: a check that never completed, a number that never received a code, or an e-book link that does not work. Orders bought on Shopee follow Shopee's return process; orders bought on coolsbox.com are refunded to the original payment method.

5. Acceptable Use

You may only upload documents you have the right to check. You may not use our services to break the terms of any app, university or platform, to resell order IDs or numbers, or to interfere with the site. We may refuse or cancel orders that abuse the service.

6. Our Social Media Accounts

Content on our TikTok and Instagram accounts is published by CoolsBox for information and promotion. Prices shown in a video are correct on the day it is posted; the current price is always the one on coolsbox.com.

7. Liability and Changes

Our liability for any order is limited to the amount paid for it. We may update these terms; the date below shows the current version. Questions: foojeremy4@gmail.com. Our privacy policy is at coolsbox.com/privacy.